Home - Centers for Medicare & Medicaid Services
Frequently Asked Questions
These short answers cover the essentials of our programs at a glance. For specifics, contact us and we will tailor details to your practice.
Eligibility
Eligible patients include those with qualifying chronic or principal conditions. We help identify candidates in your EHR data.
Communication
Secure phone outreach with clear, friendly scripts for accessibility. Frequency aligns with CMS and your clinical preferences.
Documentation
Minutes and interactions are recorded each month and summarized. Notes and logs remain audit-ready and easy to review.
Eligibility
Eligible patients include those with qualifying chronic or principal conditions. We help identify candidates in your EHR data.
Communication
Secure phone outreach with clear, friendly scripts for accessibility. Frequency aligns with CMS and your clinical preferences.
Documentation
Minutes and interactions are recorded each month and summarized. Notes and logs remain audit-ready and easy to review.
Eligibility
Eligible patients include those with qualifying chronic or principal conditions. We help identify candidates in your EHR data.
Communication
Secure phone outreach with clear, friendly scripts for accessibility. Frequency aligns with CMS and your clinical preferences.
Documentation
Minutes and interactions are recorded each month and summarized. Notes and logs remain audit-ready and easy to review.
Compliance & Outcomes
Our approach aligns with HIPAA, CMS, and OIG guidance from design to delivery. We track results and refine programs with your team.
Compliance
Safeguards, training, and periodic audits protect PHI across environments. Policies and access controls are maintained and tested.
Outcomes
Adherence and utilization trend upward with routine contact. Reports highlight progress, gaps, and next best actions.
Team Roles
Physicians retain oversight while our staff execute operations. Responsibilities and handoffs are defined and transparent.
