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Frequently Asked Questions

These short answers cover the essentials of our programs at a glance. For specifics, contact us and we will tailor details to your practice.

Eligibility

Eligible patients include those with qualifying chronic or principal conditions. We help identify candidates in your EHR data.

Communication

Secure phone outreach with clear, friendly scripts for accessibility. Frequency aligns with CMS and your clinical preferences.

Documentation

Minutes and interactions are recorded each month and summarized. Notes and logs remain audit-ready and easy to review.

Eligibility

Eligible patients include those with qualifying chronic or principal conditions. We help identify candidates in your EHR data.

Communication

Secure phone outreach with clear, friendly scripts for accessibility. Frequency aligns with CMS and your clinical preferences.

Documentation

Minutes and interactions are recorded each month and summarized. Notes and logs remain audit-ready and easy to review.

Eligibility

Eligible patients include those with qualifying chronic or principal conditions. We help identify candidates in your EHR data.

Communication

Secure phone outreach with clear, friendly scripts for accessibility. Frequency aligns with CMS and your clinical preferences.

Documentation

Minutes and interactions are recorded each month and summarized. Notes and logs remain audit-ready and easy to review.

Compliance & Outcomes

Our approach aligns with HIPAA, CMS, and OIG guidance from design to delivery. We track results and refine programs with your team.

Compliance

Safeguards, training, and periodic audits protect PHI across environments. Policies and access controls are maintained and tested.

Outcomes

Adherence and utilization trend upward with routine contact. Reports highlight progress, gaps, and next best actions.

Team Roles

Physicians retain oversight while our staff execute operations. Responsibilities and handoffs are defined and transparent.